Shipping & Return Policy

POLICIES AND PROCEDURES

Please review our policies before making your purchase. If you have any questions or special requests, please contact us at hello@myfavebag.com

PRICING
All prices are in Canadian Dollars (CDN). Sales Tax will be applied where applicable.
We reserve the right to change prices at any time. Purchase prices are final at the date of purchase.

PAYMENT
We can accept all Visa, MasterCard and American Express cards. We cannot begin to process orders until payment is received in full.

RETURNS & EXCHANGES
Coco Lane will gladly accept returns if you are not completely satisfied with your order. Please send back your order with the provided packing slip and include the reason for return. 

SHIPPING
At this time, Coco Lane ships to Canada only*. All domestic and international orders are sent using CANADA POST. If your order is urgent, please contact us at hello@myfavebag.com about expediting the processing of your order and/or arranging additional payment for alternative shipping method. Shipping costs are non-refundable.

A confirmation e-mail will be sent once your package has been shipped. Packages will automatically be shipped to the address provided, please make sure you have input the correct address. Losses due to an incorrectly listed address will not be compensated.

 

*If you would like to have your My Fave Bag purchase shipped to a destination outside of Canada, please email us at hello@myfavebag.com

Please note that additional delivery charges may apply. Duties and Taxes will be the responsibility of the recipient upon receipt. 
Delivery and Transit times will vary depending on location.